Identifying and selecting an insurance policy that best suits your needs takes a trained eye—engaging a professional insurance adviser to guide you through the process will ensure that you implement a policy that best reflects your circumstances. A working relationship such as this hinges on trust, so it is worth taking the time to ensure you select someone who will best understand and serve you.
Here we list the top five characteristics to look for in an insurance adviser.
Good Listening Skills
Good listening skills are a fundamental characteristic of a good insurance adviser. An attentive listener will be effective in working on your behalf. You want to have complete confidence that they understand your circumstances and requirements and will therefore act in your best interests.
Flexibility
Your adviser should always be available to conduct meetings at a time that suits you. If you have a busy and demanding work schedule, you may require in-person meetings to be held in the evening or during your lunch break. An adviser who can be flexible to work to your schedule indicates that they will bring a good level of commitment to your relationship.
Effective Communicator
Insurance policies are notoriously hard to understand. Written in a bureaucratic language full of industry jargon, they can be quite a challenge to comprehend. An insurance adviser that is a good communicator is, therefore, essential. Your adviser should be able to translate the terms into lay-speak to ensure that you are clear about what your policy does and does not cover.
Proactive Approach
A good insurance adviser is proactive in their work. If a policy is due to expire or renew, a proactive adviser should review your circumstances and assess if your policy still stands in your best interest. If not, they should present you with other options that better align with your needs. A proactive adviser works away in the background and has a hand on every detail; this is the mark of someone who has your back!
Knows When to Step Back
There is a balancing act between being proactive and being overly persistent. One of the most common complaints about insurance advisers is that they can be too pushy. A good insurance adviser instinctively knows when to take a step back and give the client time and space to consider their options.
When looking to engage the services of an insurance adviser, set these characteristics as essentials in your search criteria; if you start from this baseline, you can almost guarantee that the relationship will be successful.