Why Newpark Home Loans?
Newpark is focused on helping advisers create a real end to end relationship with their customer. Currently, there are no other dealer groups in New Zealand that focus on the customer journey in the way that Newpark does.
By managing your customer’s expectations and streamlining the service to make it as easy as possible for them to gain the finance they need, you end up becoming their trusted adviser. Instead of being seen simply as a sales rep, your customers will value the help you give them, referring you to their friends and family
By creating this relationship of trust with your customers then you are well placed to have a long term sustainable business as opposed to just working in a job.
With Newpark, you can future proof your business. We want to help you run a sustainable and scalable business. Our plan is to utilise the three C’s – Choice, Confidence, and Control.
Choice
We believe that everyone deserves a choice and that is why we are offering something completely unique to other dealer groups. Most of these groups operate to generate a profit for their shareholders, but Newpark is a stand alone business. That means we do not need to turn a profit and are able to offer you the true cost of provision of services.
Not only that, but we want to give you a choice on your fee structure. We will have three options available for you to choose from:
Option 1: A Flat Fee – This model has the benefit of predictability. You know what the fee will be each month so you can plan and budget for it. Within this model, there will be two tiers of membership – an exclusive level and a basic level.
Option 2: A Percentage – This model sees you being charged a percentage of each commission you are paid. This removes the need to pay a flat fee and you simply pay on what you earn.
Option 3: A Set Fee – The third option will allow you to pay a set fee for every mortgage settled. This could work out to be a cost effective option as if you don’t write any mortgages that month, then you don’t get charged.
Every adviser will run their business in a different way and have different levels of cash flow. That is why we want to give you the choice of how you pay your fees, so that you can select the most convenient option for you.
Confidence
There is currently a lot of uncertainty in the industry with the regulation changes just around the corner. We don’t know exactly what the changes will look like, but we have a pretty good idea. That is why Newpark have been putting practices into place to help support all of its advisers through any required certification.
Key members of the Newpark team have recently completed, or are in the process of completing level 5 qualifications. We want to give advisers confidence that they can rely on accredited trainers to steer them in the right direction through the regulatory framework. Because of that, we already have a full time NZQA accredited trainer in our team. Leigh Austin is going to be an invaluable asset for all Newpark advisers.
Newpark is also taking back the control on relationships with the banks and second tier lenders. The lenders really want to deal with groups as it is more economical for them. By aligning with Newpark you have access to the 4 main banks and the 25+ second tier lenders in the market.
Uncertainty is not helpful or productive for a business. So, Newpark wants to remove the questions marks and replace it with confidence in the sector.
Control
We want to put the control for a scalable business firmly in your hands by utilising technology. In no way is technology a human replacement. It is not even the total solution. But it is the enabler for a better customer journey and experience.
Which is why we are developing a state of the art CRM system that falls in line with the way that the banks are heading. This CRM would not only do all the record management, report creation and data management tasks that a CRM should, but it will be intelligent. There shouldn’t be a need for entering information more than once. All forms and documents should be populated with the data that you initially keyed.
Then the magic can truly happen. The CRM we are seeking will allow you to take the data you keyed at the beginning, load it into an application, then send it directly to a lender. That application would then be auto assessed in real time.
This will be a game changer for your business. It has real benefits to you, but also to your customers. You can interact with your customers at any time of the day or night, even outside of business hours, and get a real time response on whether their loan has been approved, or approved with conditions.
This new way of operating gives you the best chance of managing your customer’s expectations. You will truly be providing them with an ‘experience’. And Newpark Home Loans will be at the forefront of this technological advancement.
So are you ready to be at the forefront of technology, future proof your own sustainable business and generate a truly end to end experience for your customers? Then get in touch with us today to find out how you can become a Newpark Home Loans Adviser. After all, we are the professional advisers you can bank on!